From working in customer service, technical support, network administration and giving my own go at self employment I can say for certain that the best I can give any customer from the sales perspective is prepared options.
For support, also I need the ready solutions to their questions and frustrations.
For the actual service, solid deployment.
I’m reorganizing every aspect of how I work to meet these goals.
I’m a writer of sorts (not the best, but I enjoy it), work part time doing a variety jobs depending on what week it is. I like playing guitar, both rhythm and hook/lead.
At heart I am a business analyst and I’m pretty good at it. Meaning, I like to make models of processes that are causing problems to come up with better alternatives to address business needs.
You can find me on twitter: http://twitter.com/niftygeek. I’ll add some sweet icons for those at some later point.
My contact form works really well. I used a plug-in called cformsii, courtesy of Matt Medeiros‘ wisdom with WordPress. If you don’t wish to use that, you can always reach me at patrick (at) niftygeek (dot) com. Just replace the (at) and (d0t) with @ and .
Thank you,
Patrick.